Customer Experience Representative, Italian Speaking

Summary

Join Brevo's team as an Italian native speaker to manage client tickets, resolve issues, and provide outstanding customer experience.

Requirements

• Italian native (mandatory)
• Fluency in English
• Customer focused
• At least a first experience in customer management focused on retention

Responsibilities

• Manage and resolve daily client tickets
• Ensure that clients' questions and problems are resolved properly and quickly
• Address challenging customers and problems that require escalation outside of the department
• Report, analyse and resolve system, clients and operational issues that impact
• Strive to provide all customers with outstanding customer experience
• Grow client relations and work closely with the tech team to identify bugs
• Work independently to master emailing best practices, as well as our platform and the tools we offer customers

Benefits

• A unique opportunity to join an international and collaborative scale-up environment in a hyper-growth context
• Brevo offers an Ownership Plan, which is inspired by ESOP or stock programs. This way, you will participate in the event of financial success with a considerable bonus
• Meal vouchers - Swile (12,5 € per day)
• Excellent private health care, of which 70% is covered by the company
• RTT
• Bi-annual global company offsite; inter-office trips (when the current sanitary situation permits)
• Work's council benefits (Leeto)
• Social and green committees to take care of environmental and social matters
• Several services related to prevention, health and personal and professional well-being on Welii platform
• Very competitive referral program
• Second parent leave: 1 month of fully paid leave
• Kids leave: additional time off if your children are sick and need you
• English and French classes, and over 155000 courses available on Udemy
• Budget to support your workspace at home
• A modern office in a central location with free fruits, drinks & lots of fun activities
• Relocation package and visa sponsorship for international talents
• Sustainable Mobility Package if you choose to commute to work on a mechanical or electric bike