Customer Experience Specialist

Summary

Join Keeper, a fast-growing company revolutionizing bookkeeping with its all-in-one tool, as a Customer Support Representative. You'll be the first point of contact for incoming chat support requests, creating and improving customer education materials like FAQs and tutorials. Your role is crucial in helping customers effectively use our product and providing feedback to improve its intuitiveness. We offer competitive pay and equity, unlimited PTO, and comprehensive health benefits. Prior customer support experience is required, and accounting/finance experience is preferred. We value a diverse and inclusive workforce.

Requirements

• 1+ years of experience doing customer support
• You are energized by talking to hundreds of customers per week
• Interest in learning the accounting/finance space is required

Responsibilities

• Be the first person to answer incoming chat support requests
• Create and improve customer education materials (FAQs, tutorials, etc.) to help customers answer questions on their own
• Relay common sources of confusion to the CEO and CTO to make the product more intuitive

Preferred Qualifications

• It's a strong pro if you're comfortable in Intercom, but not required
• Accounting / finance experience is preferred

Benefits

• Competitive pay and equity
• Unlimited PTO
• Health, dental, and vision insurance