Customer Experience Specialist

Summary

Join Too Good To Go, a company fighting food waste, as a Customer Experience Specialist in Portugal! Working remotely, you'll be the main point of contact for partners and customers, providing outstanding service via email, chat, and phone. You'll build processes to encourage sustainable behavior and act as a brand ambassador. This role requires customer service experience, fluency in English and Portuguese, and CRM experience. Benefits include 100% employer-paid health insurance, extra paid time off, and additional parental leave. You'll be part of a passionate, international team making a positive impact.

Requirements

• Have some experience in Customer Service or Account Management
• Be fully proficient in English and Portuguese (at least C1-C2 level)
• Be located in Portugal
• Be a first-class and inspiring communicator and be able to draw on those skills to set the bar high
• Have experience working with CRMs like Salesforce, Hubspot or SAP
• Be a team player who loves helping others, building positive relationships and resolving conflicts with our users and partners
• Be detail-oriented and stay focussed even when you have to handle repetitive tasks
• Want to work somewhere where you can have a social and environmental impact. Sustainability is a great passion and something that shines through in your professional and personal experiences

Responsibilities

• Be the main point of contact for our partners and customers, ensuring they receive outstanding customer service by answering inquiries through email, chat and phone
• Answer all questions through mail, chat and some of our SSMM tools (Facebook, App Store, Play Store and Trustpilot
• Build and implement processes to encourage, inspire and empower our partners and consumers towards a more sustainable behaviour
• Be our best ambassador by embodying the philosophy and tone of our brand
• Collaborate closely with other teams to spot challenges early on and enhance efficiency

Preferred Qualifications

• Have previous experience working in a marketplace, a big platform, or the Food Industry
• Thrive in a dynamic fast-paced environment and enjoy being part of a global team

Benefits

• 100% Employer paid Health Insurance, option to include your family with significant discounts
• Time off: 5 additional holidays on top of the mandatory leave + 3 voluntary days
• Parental Leave: 4 additional weeks on top of the mandatory parental leave, paid by the company
• A rare opportunity to work in a social impact company (and certified B Corporation) where you get to wake up every day knowing you’re achieving positive change
• The experience of being part of an international company with 1350 enthusiastic and highly talented teammates across 17 countries – always ready to share knowledge and support!
• A strong team culture where successes are celebrated together
• A vibrant office in Portugal, in the centre of Lisbon (dog friendly office)!