Customer Experience Specialist

Summary

Join Clipboard Health's Worker Operations team as a fully remote Customer Support Representative based in Asia! This role offers a unique opportunity to support over 60,000 healthcare professionals on our platform, ensuring a reliable and high-performing marketplace. You will deliver fast, accurate, and empathetic support via chat, voice, and email, resolving various issues in real time. The ideal candidate possesses 4+ years of experience in customer support, utilizing CRMs like Zendesk or Salesforce and Google Workspace. This entry-level position offers the chance to grow into a leadership role within the company. Compensation ranges from $10,200–$18,000 USD annually, starting August 4th, 2025. Note that this role requires 24/7 availability with a 5-day work week, including both Saturday and Sunday.

Requirements

• Fluent, professional-level English (spoken and written)
• 4+ years of experience in customer support via chat or voice
• 4+ years using CRMs like Zendesk or Salesforce
• 4+ years using Google Workspace (Docs, Sheets, Gmail, etc.) in a work setting
• An ability to thrive in fast-paced, cross-functional environments
• A proactive problem-solver who takes initiative without waiting for direction
• Strong attention to detail and sound judgment, especially under pressure
• A collaborative attitude that contributes to team success
• Minimum 15Mbps wired internet connection
• Minimum i5 processor or equivalent
• Minimum 12GB Ram
• Quiet working environment
• Steady power and internet connection

Responsibilities

• Deliver fast, accurate, and empathetic support to healthcare professionals across chat, voice, and email, resolving shift, payment, and platform-related issues in real time
• Navigate tools like Zendesk and Salesforce to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation
• Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary
• Personalize communication using macros, proofread carefully, address workers by name, and maintain a confident, helpful tone
• Monitor trends and flag recurring issues or process gaps to improve worker experience and internal operations
• Support onboarding by guiding new workers through platform workflows and helping them gain confidence quickly
• Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction