Customer Onboarding Manager

Summary

Join BombBomb as a Customer Onboarding Manager and lead successful implementations of our solutions for key accounts. You will drive high user engagement, minimize time to value, and ensure long-term customer success. This role requires building strong customer relationships, utilizing standardized workflows, and collaborating cross-functionally. You will manage projects, train customers, maintain accurate account details, and deliver regular reports. Success in this position demands initiative, enthusiasm, strategic thinking, and strong communication skills. The compensation range is $68,000 - $80,000 annually.

Requirements

• Bachelor’s degree or equivalent experience
• 2+ years in Customer Success, Account Management, Sales, or related fields, preferably with exposure to multiple areas
• 1+ years of experience working directly with executives, including presenting, negotiating, and relationship management
• Proven success in onboarding and implementing technical products for teams and organizations
• Familiarity with Salesforce or equivalent CRM systems, and comfort using modern productivity tools (e.g., Zoom, Slack)

Responsibilities

• Manage customer implementation projects, ensuring product configurations align with the Statement of Work and customer-specific use cases
• Execute the Onboarding Playbook with consistency, adhering to standardized workflows and best practices to achieve metrics (e.g., 90% activation rate, reduced time to value)
• Partner with team admins to ensure high participation in onboarding activities (e.g., seat invite acceptance rates)
• Train, coach, and empower customer teams to optimize BombBomb’s product for their business use cases and maximize adoption (e.g., weekly active usage)
• Maintain accurate and up-to-date customer account details within Salesforce and other tools, documenting every interaction and activity
• Coordinate and lead customer account launch efforts within defined timeframes, tracking progress and task completion through Salesforce
• Deliver monthly reports to leadership detailing account metrics, wins, challenges, and action plans for improving relationships and product usage
• Build trusted partnerships with key stakeholders, fostering connections with executives and identifying internal champions to support long-term success
• Seamlessly transition accounts to Customer Success Managers, documenting key insights, action plans, and next steps for continued success
• Establish and achieve quarterly goals aligned with team objectives and personal development, demonstrating measurable progress during 1:1 meetings

Preferred Qualifications

Your unique strengths - if you don't match everything we're looking for, tell us why you'd be a great fit in your cover letter

Benefits

• Excellent Medical, Dental and Vision Benefits for you and your family
• Flexible Paid Time Off program
• 9 paid holidays
• 401k Plan with employer match
• Mental Health Days - First Friday of every month off
• Monthly Internet stipend
• New Hire Home Office set-up bonus
• Annual Education / Development for your career growth