Customer Onboarding Manager

Summary

Join our Customer Success team as a Customer Onboarding Manager and play a critical role in ensuring the successful deployment of SafetyCulture products with our customers.

Requirements

• Strong relationship and stakeholder management skills
• Experience implementing software (SaaS experience desirable)
• Ability to actively listen, understand customer pain points and take action
• Ability to prioritise proactive outreach to customers and leverage playbooks and processes to drive success
• A strong passion for teaching, coaching and delivering change through technology in a target driven environment
• A background in leveraging data through a variety of tools to inform and execute strategies that encourage product adoption
• Persuasion and presentation skills, with the ability to communicate up and down an organisation underpinned by outstanding verbal and written communication skills
• Full business proficiency in English, Spanish and Portuguese language ideally

Responsibilities

• Own and project manage the onboarding of our customers from post-sales through successful onboarding closeout and working with our LATAM markets
• Drive customer adoption by using data to understand how product usage drives ongoing success
• Understand and consult on product and industry best practices in order to act as a trusted advisor to our customers and inspire new use cases with SafetyCulture
• Collaborate on projects to improve onboarding and customer success processes
• Lead onsite training and workshops
• Share customer stories and best practices through team enablement sessions
• Provide insights on customer behaviours throughout their SafetyCulture onboarding

Benefits

• Equity with high growth potential and a competitive salary
• 401k
• Generous Medical Insurance plans
• Wellbeing initiatives such as subsidized fitness programs, EAP services
• Paid Parental Leave
• Access to professional and personal training and development opportunities
• Hackathons, Workshops, Lunch & Learns