Customer Onboarding Specialist

Summary

Join Easygenerator, a rapidly growing e-learning company, as a Customer Onboarding Specialist! In this role, you will ensure new customers successfully use the Easygenerator platform to publish their first courses. You will conduct onboarding sessions, training, and webinars, engaging customers to achieve success milestones and contract renewals. Collaboration with Customer Success Managers to monitor customer health and optimize the onboarding process is key. You will advocate for customer needs and manage a portfolio of customers to support their eLearning projects. Easygenerator offers a remote setup, a dynamic international team, career growth opportunities, and a commitment to diversity and inclusion.

Requirements

• Excellent command of English language
• Bachelor degree or higher
• 0-1 years of relevant working experience
• Natural ability to teach
• Excellent listening- and organizational skills

Responsibilities

• Onboard new customers so that they can successfully publish their (first) courses
• Be responsible for engaging and activating our customers to help the Customer Success team successfully renew and expand contracts
• Work closely with our Customer Success Managers in monitoring customer health score, and ensuring our customers stay on track with their success milestones
• Help to optimize and develop our current onboarding process
• Be an advocate for our customers and their voice internally
• Manage a small portfolio of customers to help them succeed in their eLearning projects

Benefits

• Remote setup
• Join a dynamic, international team (40+ nationalities) in a fast-growing scale-up where you can make an immediate impact
• Career framework and growth coaching
• Develop yourself in the direction you love most. Due to our fast growth, many new opportunities are unfolding quickly