Customer Operations Contracts Executive

Summary

Join Alto Software Group as a Customer Operations Executive and contribute to powering UK housing transactions. This predominantly remote role involves supporting stakeholder teams, processing customer orders and cancellations, investigating billing queries, and updating customer details. Based ideally in the South West of England with occasional team meetings, this crucial role demands resilience, attention to detail, and strong communication skills. The company offers a supportive environment with opportunities for growth and development. Travel expenses for required meetings are reimbursed. The role is crucial to the Customer Delivery department.

Requirements

• A high level of numeracy
• Accurate data entry
• G-Suite / Microsoft applications
• Excellent verbal and written communication skills
• Ability to quickly learn and use multiple software applications
• Excellent phone manner
• Excellent attention to detail
• Positive and proactive attitude
• Team player with good interpersonal skills
• Ability to work on own initiative
• Excellent time management

Responsibilities

• Frontline call handling
• Processing customer software orders accurately, implementing changes to the customer CRM, liaising with stakeholder teams to make updates
• Supporting our stakeholder teams by providing accurate contract and subscription details
• Customer compliance - updating customer names, addresses and processing contract changes following company acquisitions
• Processing contract reductions and cancellations
• Analysing and resolving billing queries, correcting contracts and raising credits where needed

Preferred Qualifications

• Knowledge of Salesforce/Zendesk CRM systems
• Experience in processing sales contracts
• Estate Agency and software industry experience

Benefits

• 25 days annual leave + extra days for years of service
• Day off for volunteering & Digital detox day
• Festive Closure - business closed for period between Christmas and New Year
• Cycle to work and electric car schemes
• Free Calm App membership
• Enhanced Parental leave
• Fertility Treatment Financial Support
• Group Income Protection and private medical insurance
• Gym on-site in London
• 7.5% pension contribution by the company
• Discretionary annual bonus up to 10% of base salary
• Talent referral bonus up to £5K