Customer Operations Engineer Lead

Summary

Join Muon Space as a Lead Customer Operations Engineer and work at the intersection of mission operations and customer engagement, ensuring seamless data delivery and building a customer-first culture. You will serve as a technical liaison, owning onboarding, escalations, and mission support. Responsibilities include building and maintaining Python-based tools, interfacing with APIs, and collaborating with various teams to improve workflows and customer transparency. The ideal candidate has 5+ years of experience in operations, support engineering, or systems integration, proficiency with Python and APIs, and strong communication skills. Muon Space offers a competitive salary ($160K-$185K), equity compensation, and comprehensive benefits including medical, dental, vision, 401k, disability, life insurance, paid time off, and parental leave.

Requirements

• 5+ years in operations, support engineering, or systems integration
• Proficiency with Python scripting and working with REST or GraphQL APIs
• Strong communication skills and ability to troubleshoot complex systems across domains

Responsibilities

• Serve as a trusted technical liaison for customer operations—owning onboarding, escalations, and mission support
• Build and maintain Python-based tools and scripts to automate repetitive tasks and monitor system health
• Interface with APIs to connect our ground systems and customer platforms
• Collaborate with engineering, product, and mission teams to improve internal workflows and customer transparency

Preferred Qualifications

Experience with satellite ground systems, telemetry tooling, or customer SLAs

Benefits

• Medical, dental, and vision insurance
• A 401k retirement plan
• Short & long term disability and life insurance
• Three weeks paid vacation for new employees
• 12 paid holidays
• Unlimited sick time
• Paid parental leave