Business Operations Lead

Summary

Join Coupa as a Business Operations Lead and provide operational support to the Chief Product and Technology Office. You will manage tasks and projects, analyze key metrics, prepare for business reviews, support the hiring process, aid in target setting and spending initiatives, manage process improvements, assist in demand planning and budgeting, coordinate project management, and prepare for company events. Partner with Engineering and HR to address employee feedback and enhance organizational effectiveness. This role requires experience in a SaaS environment, a bachelor's degree, project coordination experience, strong organizational and analytical skills, and excellent communication abilities. Coupa offers a collaborative culture, pioneering technology, and the opportunity to make a global impact. The position is remote.

Requirements

• Experience within a SaaS environment and familiarity with Coupa's product offering or other total spend management solutions
• Bachelor's degree in business administration, technology, or a related field
• Proven experience in project coordination or administrative support roles
• Strong organisational and time management skills
• Excellent analytical and problem-solving abilities
• Ability to work independently, autonomously and as part of a team
• Strong communication and interpersonal skills

Responsibilities

• Compile and analyse weekly/monthly internal indicators related to hiring, spending, and other key metrics, and present findings to the Chief Product and Technology Office team
• Assist in the preparation and follow-up actions for quarterly business reviews (QBRs)
• Support the hiring process, including approvals, process improvement, as well as global footprint and site strategy
• Aid in target setting and spending initiatives within the Chief Product and Technology Office, including driving efficiencies within an annual $x00m budget
• Manage and identify opportunities for process improvement within the purchase order (PO) process
• Assist in the annual demand planning cycle and budgeting process, including developing business justifications for future investment and generating recommendations on investment priority
• Coordinate a portfolio management-lite process to track and manage key projects and initiatives
• Assist in the preparation for town hall meetings and off-site events
• Partner with Engineering and HR to respond to employee feedback (surveys, pulses, etc.) and drive efforts to improve organisational effectiveness and culture; e.g. implement and manage a recognition program within the Chief Product and Technology Office