Customer References Coordinator

Summary

Join JumpCloud's Corporate Communications team as a Customer References Coordinator! You will collaborate with various teams to create compelling customer success stories. Responsibilities include conducting customer interviews, writing case studies, leveraging AI tools, and managing customer testimonials. You'll work to showcase JumpCloud's impact and value through various marketing and sales channels. This remote role based in India requires 3+ years of marketing communications experience and excellent writing and communication skills. The ideal candidate is passionate about storytelling, customer engagement, and project management.

Requirements

• 3+ years of marketing communications experience (tech industry experience a plus)
• Exceptional English-language writing, editing, and verbal communication skills
• Excellent time management skills with the ability to prioritize and shift workload to meet deadlines
• Exceptional interpersonal skills, with the ability to build relationships with customers and internal stakeholders
• Willingness to learn, collaborate, and be a team player
• Able to work independently and part of the marketing team as a whole
• Passion for trying new things and a strong drive towards solution-oriented problem solving
• An understanding of key marketing metrics
• Bachelor's degree in Communications, Marketing, or related field

Responsibilities

• Collaborate with Customer Success (CS) leadership to identify and select customers for case studies and testimonials
• Conduct interviews with customers to be able to produce written content from the transcript, coordinating with other team members for timezone flexibility when necessary
• Write and publish multiple written case studies per quarter, highlighting customer successes and product use cases
• Leverage AI tools to enhance the quality and efficiency of case study creation
• Create video case studies, working with customers and production teams to bring stories to life
• Partner with Product Marketing Management (PMM) to determine the optimal mix of verticals and regions for case studies, refine interview questions, and update design templates
• Collect and manage customer testimonials for use across PR, social media, blogs, and the company website
• Work with the Customer Marketing Manager to promote case studies and testimonials across various channels
• Partner with subject matter experts (SMEs) and other stakeholders to ensure alignment and accuracy in storytelling
• Coordinate and manage the monthly IT Hour, featuring rotating JumpCloud SMEs and special guests, including customers and prospects to drive customer retention and new business opportunities
• Report out on key metrics to the wider team on a weekly basis

Preferred Qualifications

Experience marketing to an IT audience

Benefits

Remote work