Customer Relations Specialist

Summary

Join GoFasti, a Talent-as-a-Service company, as a remote English-fluent Customer Relations Specialist based in Latin America. You will be responsible for managing B2B client relationships, providing technical support, and troubleshooting issues. The ideal candidate possesses 4+ years of experience in managing multiple projects and B2B client relationships, excellent communication skills, and experience with various software and tools. The position offers a competitive salary ranging from $1,500 to $3,000 per month, depending on experience, and is for an independent contractor role. Remote work is a key aspect of this position, and the hiring process involves several steps, including interviews with both GoFasti and the client.

Requirements

• 4+ years of experience managing multiple projects and B2B client relationships
• Excellent written and verbal English
• Experience with Slack, Google Workspace, MS Office, WhatsApp, HelpScout, and Azure AD
• Experience with B2B clients is mandatory
• Highly organized and detail-oriented
• Self-starter with strong motivation
• Trustworthy with sensitive information
• Experience with remote work
• Experience learning new skills and teaching others
• Experience learning new technologies
• Experience working with English-speaking clients

Responsibilities

• Learn about the client app
• Learn about event-based traceability
• Learn about the client onboarding processes
• Setup client accounts
• Support clients through onboarding
• Implement the basics of event-based traceability for new clients
• Lead clients of various sizes through detailed problem-solving
• Develop and maintain client relationships
• Staff the client's support inbox
• Quickly respond to client needs and requests
• Assist with quality assurance in the client app
• Troubleshoot basic issues that arise with clients
• Report issues within the company to the Development and Customer Success teams
• Collaborate with team members to ensure a holistic positive client environment
• Document projects to build a comprehensive client knowledge ecosystem
• Maintain and edit support documentation
• Streamline company usability in collaboration with the Customer Success team
• Identify opportunities for process improvement and automation
• Attend Customer Success and All-Hands meetings

Preferred Qualifications

Fluency in multiple languages (Chinese, French, Japanese, Malay, or Thai) is a strong plus

Benefits

• The Salary range offered for this position varies from (USD) $1,500 - $3,000 per month, depending on seniority and skillset
• This position is for an independent contractor, through a payroll platform
• The talent will work REMOTELY allocated at our client