Remote Customer Reliability Engineer

Summary

Join our team as an infrastructure specialist and contribute to the reliability of our managed Airflow service, working directly with customers to prioritize and solve issues.

Requirements

• 3-4 years of experience, preferably with large, complex SaaS infrastructures operating at scale
• About 2 years of experience with Kubernetes
• Experience managing a Production distributed system with at least one major cloud provider (AWS, GCP, Azure)
• Good network experience with one of the major clouds
• Good Linux experience
• Knowledge of how to operate and monitor issues for distributed systems
• Experience with observability tools
• Previous experience in handling customers issues (internal and external)
• Good communication skills
• DevOps or CI/CD experience
• Python scripting
• Good troubleshooting skills

Responsibilities

• Provide solutions to customers to make them successful using our products
• Troubleshoot Customer environments and engage in active triaging with customers
• Participate in on-call rotation for weekend coverage
• Provide feedback to the product development teams on customer needs and pain points
• Build out our monitoring and alerting systems
• Build and maintain automation to ensure daily operational tasks are handled as efficiently as possible
• Help direct the architecture of the products and contribute where possible
• Own the customer experience, working directly with customers to prioritize and solve issues, meet SLAs, and provide “white glove” guidance on the path to production
• Participate remotely within a fully distributed team
• Enhance and Enrich customer documentation
• Work with the latest Technology and multi-cloud implementations

Preferred Qualifications

• Experience as a Site Reliability Engineer
• Worked with Kubernetes Custom Resources
• Depth of knowledge with Azure
• Airflow/Big Data Orchestration experience
• IaC experience