Astronomer is hiring a
Customer Reliability Engineer in India

Summary

The job involves working as a Customer Reliability Engineer at Astronomer, a rapidly growing company offering a data orchestration platform. The role is customer-facing, focusing on operating, monitoring, and maintaining the platform to ensure reliability of the underlying cloud infrastructure and Kubernetes clusters. Responsibilities include troubleshooting customer environments, participating in on-call rotation, building out monitoring and alerting systems, and more.

Requirements

• 5+ years of experience, preferably with large, complex SaaS infrastructures operating at scale
• 2+ years of experience with Kubernetes
• Experience managing a Production distributed system with at least one major cloud provider (AWS, GCP, Azure)
• Good network experience with one of the major clouds
• Good Linux experience
• Knowledge of how to operate and monitor issues for distributed systems
• Experience with observability tools
• Previous experience in handling customers issues (internal and external)
• Good communication skills
• DevOps or CI/CD experience
• Python scripting
• Good troubleshooting skills

Responsibilities

• Provide solutions to customers to make them successful using our products
• Troubleshoot Customer environments and engage in active triaging with customers
• Participate in on-call rotation for weekend coverage
• Provide feedback to the product development teams on customer needs and pain points
• Build out our monitoring and alerting systems
• Build and maintain automation to ensure daily operational tasks are handled as efficiently as possible
• Help direct the architecture of the products and contribute where possible
• Own the customer experience, working directly with customers to prioritize and solve issues, meet SLAs, and provide “white glove” guidance on the path to production

Preferred Qualifications

• Experience as a Site Reliability Engineer
• Worked with Kubernetes Custom Resources
• Depth of knowledge with Azure
• Airflow/Big Data Orchestration experience

Benefits

• Work remotely within a fully distributed team
• Enhance and enrich customer documentation
• Work with the latest Technology and multi-cloud implementations