Customer Reliability Engineer

Summary

Join Astronomer's Customer Reliability Engineering (CRE) team as an infrastructure specialist and become an expert in Kubernetes and cloud infrastructure across AWS, Azure, and GCP. You will ensure the reliability and availability of our managed Airflow service for our customers. This role involves working directly with customers, troubleshooting issues, and contributing to the overall success of Astronomer. You'll gain expertise in various software engineering disciplines, including Kubernetes and cloud engineering, and have the opportunity to work on side projects. The position requires a flexible schedule with core hours from 9 AM to 3 PM EST, Monday to Friday, and includes on-call responsibilities. Astronomer values diverse experiences and unconventional backgrounds.

Requirements

• Motivation to learn
• Commitment to excellence
• Problem-solving and troubleshooting abilities
• Willingness to identify and own problems through the full lifecycle, from vague problem to delivered solution
• Excellent written and verbal communication for connecting with our customers over our ticketing system and through Zoom
• Demonstrable Linux familiarity
• 4 years of professional experience
• Experience with Kubernetes/Docker/Containers
• Experience with any major cloud provider (AWS, GCP, Azure)

Responsibilities

• Learn and build expertise across several software engineering disciplines, including: Kubernetes, Cloud engineering, Cloud networking
• Gain exposure to the big picture; learn about product, engineering, customer relationship management, and more
• Spend up to 25% of your time on side projects that contribute to Astronomer’s overall success, such as contributing to the open-source Airflow repository or developing Astronomer’s internal monitoring and alerting systems built on Airflow
• Work on a modern, sophisticated, cloud-native product that customers use to connect to dozens of other systems. Gain depth and breadth of learning!
• Work directly with our customers’ data engineers, system admins, DevOps teams, and management
• Provide feedback from your experience that can shape the direction of Astronomer’s products
• Own the customer experience, working directly with customers to prioritize and solve issues and meet SLAs
• Participate remotely within a fully distributed team. Approximately 2-4 in-person events per year
• Help maintain 24x7 coverage through a specified 6-hour pager period during your work day
• Participate in paid on-call rotation for weekend coverage

Preferred Qualifications

• Previous experience working directly with customers (internal or external)
• Experience with DevOps
• Contributions to open-source projects
• Experience with Splunk or Prometheus

Benefits

• The estimated salary for this role ranges from $130,000 - $150,000, along with an equity component
• This position includes a requirement to work from 9AM-3PM Eastern US, Monday to Friday. Your remaining work time is flexible
• Astronomer is a remote-first company