Customer Reliability Engineer

Summary

Join Replicated's expanding global Customer Reliability Engineering (CRE) team as a CRE, working directly with customers to solve complex technical challenges related to application deployment, management, and troubleshooting. You'll gain deep expertise in Kubernetes and the Replicated product suite. This role prioritizes exceptional support and customer success, collaborating closely with senior CREs and product engineers. The ideal candidate is passionate about problem-solving, enjoys helping people, and thrives on diving deep into technical challenges. Replicated offers a fully remote work environment and a competitive salary and benefits package. This is an excellent opportunity to build a strong foundation in Kubernetes, Linux, and the broader cloud-native ecosystem, while learning from experienced engineers on a successful, growing team.

Requirements

• 2+ years experience with Linux system administration
• 2+ years experience with Kubernetes and Helm
• Exceptional technical and non-technical communication and interpersonal skills. You must be able to clearly explain complex technical concepts to both technical and non-technical audiences
• Strong problem-solving skills and the ability to think critically under pressure
• A customer-centric mindset and a genuine desire to help others succeed

Responsibilities

• Provide expert support to customers, resolving issues related to Kubernetes, Linux, and Replicated products. This includes troubleshooting failures, identifying root causes, and implementing solutions
• Enable Customer Success: Work proactively with customers to ensure they are successfully deploying, managing, and scaling their applications using Replicated. This includes providing guidance, best practices, training, and assisting with onboarding new applications
• Collaborate with Engineering: Proactively work closely with senior CREs and product engineers to share customer feedback, identify product improvements, and contribute to the overall Replicated product roadmap
• Continuous Learning: Invest in your personal and professional growth

Preferred Qualifications

• Experience with CNCF tools
• Familiarity with Go and the ability to debug Go programs
• Customer facing experience

Benefits

• Strong health insurance package
• Stock options
• A unique home office allowance
• A professional development budget
• Health/Dental/Vision
• Life/AD&D
• LTD/STD
• FSA
• 401K
• Partner perk programs
• Generous time off, we expect you to take a minimum of 3 weeks of per year
• Laptop+accessories you need to get set up
• Generous home office set up allowance or co-working space allowance - up to $10,000 per year!
• Curiosity Budget to help you keep learning and growing!
• Fully remote