Customer Service Advocate

Summary

Join Marpai Administrators, a technology company revolutionizing the Third-Party Administration sector, as a Customer Service Advocate. You will be responsible for providing exceptional service to members and providers, answering benefit questions, maintaining confidentiality, and resolving issues with empathy. This remote position requires a high school diploma, 3-5 years of customer service experience, and a minimum of two years in a medical/dental/insurance environment. You must also possess strong communication skills, analytical abilities, and proficiency in various computer applications. Marpai offers competitive benefits, including generous PTO, medical and prescription coverage, health and wellness programs, and a 401k with employer match.

Requirements

• Active Health and Life Insurance License required
• Must have high speed internet connection
• Must have professional isolated work area
• High School Diploma, College a plus
• 3-5 years Customer Service experience is required, preferably in a call center environment
• Minimum of two years’ experience in medical/dental/insurance environment with medical terminology experience
• Ability to communicate with all levels of people in a manner that illustrates superior professionalism
• Excellent written communication and documentation skills
• Ability to manage multiple projects to successful conclusions
• Analytical ability to research and deal with a variety of situations where only limited standardization exists
• Strong communication skills with the ability to use multiple systems, multitask, and prioritize
• Self-motivated, with a strong resolve towards attendance and punctuality
• Must have basic knowledge of all desktop computer applications such as MS Office including Outlook, Word, Excel, PowerPoint and Adobe Reader
• Exceptional attitude and team player

Responsibilities

• Deliver quality service to each caller and build positive relationships one interaction at a time
• Answer benefit questions for providers and members regarding 60+ Self-Insured health plan documents
• Maintain member/provider confidence by helping to protect the confidentiality of information coming into and being disseminated out of the department according to HIPAA guidelines
• Meet and maintain departmental standards
• Document all calls in call tracking system and resolve issues with empathy
• Handle customer requests in an accurate, timely manner, with an appropriate solution
• High level of first call resolution

Benefits

• Generous PTO
• Medical and Prescription
• Health and Wellness Programs
• EAP
• FSA / HSA / Dependent Care
• Dental
• Vision
• Life and Disability
• STD/LTD
• Voluntary Benefits: Critical Illness, Accident, Hospital
• 401k with Employer Match
• LegalShield
• Identity Theft Protection