πPhilippines
Customer Service Officer

PRISM+
π΅ $7k
πRemote - Malaysia
Please let PRISM+ know you found this job on JobsCollider. Thanks! π
Summary
Join PRISM+βs elite customer service team and become the face of the company, providing excellent support and problem-solving to customers. Work with various teams to answer queries, provide support, and relay customer feedback to enhance the overall customer experience. Maintain a positive attitude and contribute to a harmonious working environment. Develop high-level skills and contribute to brand advocacy. This freelancing position offers a permanent work-from-home setup with opportunities for growth and various benefits.
Requirements
Good communication skills in both English and Mandarin
Responsibilities
- Maintain a positive and never-say-die attitude to promote or maintain a healthy culture across the team
- Work with customers in answering their queries and providing them with the necessary support
- Liaise with internal and external partners to ensure that customer requests and/or transactions are fulfilled within an acceptable timeline
- Maintain a high-quality service standard that falls in line with the companyβs customer experience strategy
- Data Entry and Management
- Reputation Monitoring
- Social Media Moderation
- Internal and External Liaison
- Customer Support
- Tech Support
- Conflict Management
Benefits
- The hourly rate is USD 3.4 per hour
- GY differential pay
- Holiday differential pay
- Incentives
- Annual Bonus
- Paid leaves (Annual, Medical, and Birthday)
- Free Prism+ monitor after 6months
- Salary increases after 3 and 6 months depending on performance
- Freelancing job, hence, a permanent work-from-home setup
- Great work culture!
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