Customer Service Officer

Summary

Join PRISM+’s elite customer service team and become the face of the company, providing excellent support and problem-solving to customers. Work with various teams to answer queries, provide support, and relay customer feedback to enhance the overall customer experience. Maintain a positive attitude and contribute to a harmonious working environment. Develop high-level skills and contribute to brand advocacy. This freelancing position offers a permanent work-from-home setup with opportunities for growth and various benefits.

Requirements

Good communication skills in both English and Mandarin

Responsibilities

• Maintain a positive and never-say-die attitude to promote or maintain a healthy culture across the team
• Work with customers in answering their queries and providing them with the necessary support
• Liaise with internal and external partners to ensure that customer requests and/or transactions are fulfilled within an acceptable timeline
• Maintain a high-quality service standard that falls in line with the company’s customer experience strategy
• Data Entry and Management
• Reputation Monitoring
• Social Media Moderation
• Internal and External Liaison
• Customer Support
• Tech Support
• Conflict Management

Benefits

• The hourly rate is USD 3.4 per hour
• GY differential pay
• Holiday differential pay
• Incentives
• Annual Bonus
• Paid leaves (Annual, Medical, and Birthday)
• Free Prism+ monitor after 6months
• Salary increases after 3 and 6 months depending on performance
• Freelancing job, hence, a permanent work-from-home setup
• Great work culture!