Customer service agent

Summary

Fygaro is a leading technology startup that helps entrepreneurs and SMEs in the LAC region adopt e-commerce. They are looking to hire customer support and technical experts who can work remotely from anywhere in Colombia. The role involves handling customer queries, complaints, and onboarding via ticketing system and live chat, requiring advanced English skills and a year of experience in customer service or E-commerce industry.

Requirements

• Advanced English Level (B2/C1)
• Minimum 1 year experience in customer service, preferably in service or E-commerce industry
• Possess technical aptitude or familiarity with software concepts (CRM, Ticketing, Email)

Responsibilities

Handling customer queries, complaints, and onboarding via ticketing system and live chat

Preferred Qualifications

Outstanding students and new graduates are also welcomed to apply

Benefits

• Excellent compensation and multiple perks
• 100% remote work
• Work week from Monday to Friday
• Indefinite Term Service Contract
• Employment stability and growth opportunity