Customer Service Agent

Summary

Join Instant Teams as a Customer Service Agent for a temporary project assisting Medicare-eligible retirees with selecting health plans. This remote position involves making outbound and inbound calls, addressing application status inquiries, and providing general customer support. Ideal candidates possess at least one year of call center experience and Medicare enrollment knowledge. The role is fully remote and runs until December 2025, with a potential extension depending on performance. The work schedule is Monday-Friday, 8:00 am - 5:00 pm EST during training, and post-training hours are to be determined within 8:00 am - 11:00 pm EST. Pay is $18/hour.

Requirements

• High school degree or equivalent
• Ability to hardwire equipment and meet the required internet speeds

Responsibilities

• Make outbound and inbound calls to confirm, schedule, and reschedule participants’ appointments with Benefit advisors
• Work with customers who have or do not have an enrollment with the account
• Answer inbound calls pertaining to the status of an application or general customer inquiries
• Respond to instant live chat requests from customers
• Assist customers with website navigation and self-service options
• Perform other duties as assigned

Preferred Qualifications

• 1+ years of customer service experience in a call center environment
• Knowledge of Medicare health, prescription drug plan, vision, and dental enrollment
• Strong written and verbal communication and rapport-building skills
• Experience and general comfort level using Microsoft Word, Excel, computer telephony, the internet, and computer tools
• Active listening skills to understand both verbal and non-verbal cues
• Ability to utilize research options
• Confidence and resilience during challenging interactions
• Ability to accurately document all conversations and actions taken
• Possesses the ability to talk and type efficiently simultaneously
• Ability to multitask across multi-functional work
• On camera visibility during any meetings, trainings, or per leadership request

Benefits

• Pay Rate : $18/hour
• 100% remote work from home
• Holidays: Thanksgiving Day (11/27), Christmas (12/25), and New Year's Day (1/1)