Customer Service Agent

Summary

Join our fully remote customer service team and enjoy a stable, pandemic-proof job with flexible hours! As a Customer Service Agent, you'll handle calls, emails, and chats, focusing on converting website visitors into customers. We offer competitive hourly pay, paid time off, HMO coverage, and opportunities for career growth. You'll need at least two years of customer service experience, excellent communication skills, and a remote-work-ready setup. While we offer many benefits, government-mandated benefits are not included. The average waiting time to be assigned is between 2-8 weeks.

Requirements

• At least two years of Customer Service Experience for English-speaking businesses/clients/customers. Preferably in E-commerce or similar businesses
• Exceptional telephone manners, customer service skills, active listening skills, verbal, and written communication skills
• Proficiency with computers, especially with regards to CRM software - Shopify
• Remote work ready: Stable high-speed internet with backup. (Minimum of 10 Mbps)
• Remote work ready: Computer (laptop or desktop) with the ff recommended specs
• Remote work ready: Quad-core CPU at least 2.5hgz or higher
• Remote work ready: RAM 16GB or higher
• Remote work ready: 1GB GPU
• Remote work ready: At least 110 GB SSD for your drive C
• Remote work ready: Dual monitor with at least 1920 x 1080 display resolutions
• Remote work ready: Noise-cancellation Headset with mic and webcam for meetings; Krisp or any noise-canceling software
• Remote work ready: Focused and quiet workspace
• Above average written and verbal English communication and comprehension skills
• Great chat, email, social media, and phone etiquette
• Advance critical thinking skills

Responsibilities

• Convert calls/emails or chats into sales by providing world-class customer service and a pleasant experience to every website visitor
• Protect company's, clients', and visitors' information
• Work with the team to accomplish your goals individually and as a team
• Update your knowledge through continuous learning. (Self-paced and group training)
• Ensure you have the right equipment and a proper place to work productively

Preferred Qualifications

• Ability to multitask and strong time management skills
• Robust eCommerce or Retail customer service background
• Genuine care for customers and clients
• A sales-oriented person is a plus
• Social media management experience is a plus
• At least six months of work-from-home experience is a plus

Benefits

• Fully remote (you can work anywhere, literally as long as you have a stable internet connection and electricity)
• Pandemic-proof job
• Weekly Pay after 1st week of Training & No Salary Deductions
• Paid Time Offs
• HMO coverage up to $50/Month
• Paid breaks
• Paid training
• Career Growth
• Performance-based compensation review
• Since you will be working from home, you get to save a lot of time and money
• Company & team events - Virtual and Offline