Customer Service Agent

Summary

iVisa is a growing company specializing in passports, visas, and travel documents. They are looking for a Customer Service Agent to join their global team. The role involves being a subject matter expert in one of iVisa's products and providing customer support via chat, email, and occasional phone calls. The company offers a collaborative, friendly, and diverse culture, remote work opportunities, mental wellness sessions, training allowance, extended family leave policy, and a commitment to sustainability.

Requirements

• 1 year in bilingual customer service
• Advanced English level

Responsibilities

• Provide support to customers via Intercom (chat and email) with KPIs and occasional phone support throughout the shift
• Seek to improve customer satisfaction with each conversation
• Ensure the recent update is documented in our internal systems by maintaining active communication side-by-side with other departments like processing agents
• Attend all meetings as scheduled

Benefits

• Collaborative, friendly, and diverse culture
• Work from anywhere
• Mental wellness sessions led by certified psychologists
• Training Allowance for professional growth
• Extended Family Leave policy
• Thrive in a highly tech-savvy company equipped with cutting-edge tools
• Join us in our commitment to the planet and sustainability: For every iViser, we plant one tree
• Rest and Relaxation: We offer PTO for all employees and Unlimited PTO for managers and above