The Credit Pros is hiring a
Customer Service Agents - Credit Repair
closedThe Credit Pros
π΅ $33k
πRemote - United States
Summary
The job is a full-time remote customer service agent position at The Credit Pros, a national leader in credit repair. The role involves providing phone and email support to customers, resolving issues, and meeting quantitative metrics. The company offers a flexible work environment, health coverage, and opportunities for employee development.
Requirements
- Dedicated home workspace needed
- Comfortable working remotely in Eastern Time Zone for 08 hour shift with 30 mins unpaid lunch and two 15 mins paid breaks
- Availability for Monday to Friday from 10:00 AM to 07:00 PM ET
- 1-2 years' experience of customer services in B2C focused financial and banking services industry
- Knowledge of the United States credit industry including credit cards, line of credit, personal loans
- Customer first orientation and being empathetic to their needs
- Excellent communication skills and solution-oriented mindset
- Hunger to learn and equip self with TCPβs technological suite
Responsibilities
- Respond to customer inquiries and requests over the phone, email and chat based on SOPs
- Utilize TCPβs tech tools suite (Microsoft Suite, Salesforce, ZOHO, Hodu) in day-to-day operations
- Escalate and distribute customer issues to relevant departments as per guidelines
- Record, review and follow-up on requests and resolutions
- Investigate and research solutions
- Update customer records during conversations
- Meet and exceed quantitative metrics and KPIs including client facing time, call quality and occupancy
Benefits
- An opportunity to become a part of leading US based credit repair service provider
- Fulltime-Permanent role
- 100% Remote Work + Great Work Environment
- Base Salary: $16/hr
- Employee development, Management training, coaching & upskilling
- Flexible Accruing Paid Time Off
- Company Holidays
- Birthday Time Off
- Health coverage
This job is filled or no longer available
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