Customer Service Coordinator

Summary

Join TravelingBrand Research Canada's dynamic team as a part-time Customer Service Coordinator, with potential for full-time growth. This remote role connects clients and vendors, ensuring effective communication. You will deliver timely assistance, utilize technology for efficient solutions, and organize work information for accuracy. Collaboration, creative problem-solving, and performance metric tracking are key responsibilities. Multilingual candidates have opportunities for interpreting and translation. Growth opportunities include working with international accounts and contributing to strategic initiatives.

Requirements

• Strong interpersonal skills, including the ability to build rapport and connections with teammates, clients, and vendors
• Confident and experienced in the use of social media, tablets, smartphones, online tools, and applications
• An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges
• In-progress university degree or equivalent experience
• Enjoys talking with others on the phone and video, including clients and vendors, to build supportive, collaborative, and trusting relationships
• Proficient with technology and adapting to a variety of online platforms
• Excellent critical thinking and prioritization skills with multiple projects and tasks
• Proficiency in using online platforms with regular software updates
• Strong written and spoken communication skills in English (additional languages a plus)
• Excellent attention to detail
• Track record of continuous improvement and proactive actions for personal and professional growth
• Ability to understand the needs of clients and convey them to others
• Thrives working in a virtual environment

Responsibilities

• Deliver timely and effective assistance over the phone
• Use technology to identify opportunities and barriers and find efficient solutions
• Organize work information to ensure accuracy and completeness
• Collaborate and work in different capacities as a team and assist with quality assurance
• Take the initiative to find creative approaches that make each experience feel personal for all key players
• Look for ways to contribute to the ongoing improvement of clients, vendors, and team experience
• Track and report key performance metrics
• Proactively recommend and deliver solutions that support company goals
• Work closely with international accounts in a variety of industries
• Work closely with a diverse, international team
• Assist with company strategic initiatives
• Proactively promote our brand and services to the broader community
• Support strategic initiatives
• Support all departments