Customer Service Representative

Summary

Join Cloverleaf Care as a Customer Service Representative and enjoy a promising career in services management and coordination. This remote, full-time position, based in India, supports our US operations (9 pm - 6 am IST, M-F). You will schedule and coordinate healthcare worker activities, screen and hire caregivers, communicate with staff, match caregivers with clients, build rapport with US team members, manage service delivery, provide excellent customer service, prepare reports, and support payroll and HR functions. The ideal candidate possesses 3+ years of customer service experience, excellent English communication skills, expert computer skills, strong problem-solving abilities, and a dedicated home office space. We offer competitive pay, career advancement opportunities, a positive work environment, training, and lucrative incentives.

Requirements

• Experience in a Customer Service role
• Flair communication skills in English, both spoken and written is a **MUST**
• Expert level computer experience with documents, sheets and web applications is a **MUST**
• Excellent problem solving skills
• Detail oriented, highly organized, dependable and multi-tasker
• Self-starter with superior time management skills
• Excellent customer service skills with phone. with US or UK consumers
• Must demonstrate crystal clear phone call voice quality and clear HD video quality using home office equipment during the hiring process
• Dedicated home office space
• Shift timing - 9pm - 6am
• Strong work ethics, respectful and a professional attitude towards work

Responsibilities

• Schedule and coordinate day to day activities of healthcare workers
• Screen and hire caregivers
• Communicate regularly with field staff, develop strong interpersonal relationships, promote the employer’s brand and ensure that we retain the best talent
• Staff client shifts by matching the best caregiver with each client
• Take initiative to build strong rapport and relationships with US based team members
• Manage the service delivery platform to meet company’s standards
• Answer phone calls and provide excellent customer service
• Prepare daily and weekly staffing reports
• Support payroll functions
• Provide HR support to healthcare workers

Benefits

• Competitive pay!
• Promising career advancement opportunities working for a professional organization with industry leading processes and cutting edge technology
• Permanent Work from Home(WFH) in a positive, friendly and fun work environment
• Training, education
• Progressive, startup work culture with exciting opportunities to learn new skills, tools, processes and technologies - you can explore to your limits!
• Receive recognition and lucrative incentives from management