Customer Service Manager

Summary

Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.

Requirements

• Minimum 3 years in customer service; preferred 3 years in sales
• Experience in roles such as social work, teaching, or other people-centric positions is a plus
• Exceptional writing and verbal communication skills
• Proficient with CRM systems (experience with GoHighLevel is a plus), Zoom, calendar bookings, spreadsheets, and other digital tools
• A positive, professional attitude with a belief in self-improvement and personal responsibility
• Excellent interpersonal skills and the ability to thrive in high-stress situations
• A strong desire to learn and develop within the team

Responsibilities

• Act as the primary point of contact for students, engaging with them during online workshops and live retreats/intensives
• Host weekly group calls and live sessions, providing support and guidance
• Respond to chats and engage with the community in our client’s Facebook Group
• Participate in Monday morning meetings and other scheduled sessions
• Handle various administrative tasks as needed, including managing CRM updates and communications
• Maintain a professional appearance for live calls and interactions
• Assist with client onboarding and ensure they have a positive experience with the program
• Be open to flexible scheduling, including evenings and weekends as required for events
• Support client success through excellent communication, multitasking, and time management

Benefits

• Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment
• Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best