Customer Service Representative

Summary

Join ABC Legal Services, a national leader in legal document filing services, as a Partner Experience Specialist! This remote position, based in Indiana, supports process servers by answering questions, resolving issues, managing work distribution, and addressing performance concerns. You will utilize our in-house application, Skye, to monitor order dispatch and fulfillment, and maintain process server status. Collaboration with team members to improve processes is key. A high school diploma or GED is required, and customer service or IT experience is strongly preferred. We offer a competitive salary, comprehensive benefits, and work-from-home flexibility.

Requirements

• High school diploma or GED required
• Excellent written and verbal communication skills
• Experience and proficiency with Microsoft Office (Word, Excel)

Responsibilities

• Answer inquires and resolve issues from process servers
• Oversees distribution and dispatch of cases to process servers
• Work in Skye (in-house application) to ensure orders are being dispatched and fulfilled
• Monitor process server status to ensure they are in good standing and able to accept and complete work
• Obtain status of orders via phone calls, fax, court docket that have been dispatched with Sheriff
• Collaborate with team members to find broken processes or inefficiencies in daily tasks
• Resolves issues on task board in Skye

Preferred Qualifications

• Customer service or IT experience strongly preferred
• Familiarity with Legal Process as plus

Benefits

• Comprehensive Medical, Dental, and Vision coverage
• Competitive salary package
• 401(k) retirement plan with 5% matching
• Orca Card / Transit Stipend
• 10 paid holidays per year
• Referral program
• Work from home flexibility