Customer Service Representative

Summary

Join Binance's Customer Service team and contribute to a client-facing function prioritizing exceptional support. The team provides top-quality assistance via ticketing systems and live chat, addressing customer queries, complaints, and identification approvals. This role requires handling high-volume live chat interactions, providing accurate information, and adhering to communication procedures. Successful candidates will manage complaints, offer solutions, and engage customers proactively. The position is part of Binance's Pioneer Talent Program, offering a tailored training curriculum and mentorship.

Requirements

• Minimum 1 year experience in customer service, preferably in finance or E-commerce industry
• College degree or above
• Bilingual proficiency in English and Mandarin is required for effective communication with international partners and stakeholders
• High level of honesty and integrity; Proactive and meticulous; Have a sense of responsibility and spirit of as a team
• Ability to work under pressure, strong communication skills and aim to exceed beyond expectations
• Passionate for the customer service industry and can accept to work under different work shifts
• Positive about the crypto industry

Responsibilities

• Handle high volume live chat and other online tools
• Provide accurate, valid and comprehensive information
• Follow communication procedures, guidelines, and policies
• Support other business units with customer liaison, accurately document customer requests
• Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
• Go the extra mile to engage customers

Preferred Qualifications

Previous experience with cross-functional support will be advantageous

Benefits

• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)