Customer Service Representative

Summary

Join Binance, a leading global blockchain ecosystem, and become a crucial part of our customer service team. We are seeking highly proficient English speakers with a passion for customer service to handle a high volume of live chats and tickets. You will identify customer needs, provide accurate information, manage complaints, and ensure resolution within time limits. This role requires a Bachelor's degree, at least one year of customer service experience (preferably in finance or e-commerce), and a strong work ethic. Binance offers a competitive salary, benefits, and the opportunity to shape the future of the blockchain industry. Work-from-home arrangements may be available depending on the team.

Requirements

• Bachelor degree or above
• Minimum 1 year experience in customer service, preferably in finance or E-commerce industry
• High level of honesty and integrity. Proactive and meticulous
• A sense of responsibility and team work spirit
• Ability to work under pressure, strong communication skills and exceed beyond expectation
• Passionate for the customer service industry and can work under different work shifts, including night shifts
• Positive about the crypto industry
• Personal or professional experience with cryptocurrency
• Fluency in English is required to be able to effectively coordinate with overseas partners, stakeholders, and customers

Responsibilities

• Handle high amounts of live chats
• Identify and evaluate customers’ needs to deliver satisfaction
• Provide accurate, valid and comprehensive information
• Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers

Preferred Qualifications

• Additional language proficiency is much preferred
• Multi-lingual capability is a big plus

Benefits

• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)