Customer Service Representative

Summary

Join Pavago's remote team as a dedicated Customer Service Representative, serving as the primary point of contact for clients and users. You will provide exceptional support, address inquiries, and ensure customer satisfaction while representing AI-driven services. Responsibilities include promptly responding to customer inquiries through various channels, diagnosing and resolving issues, educating users on AI tools, collecting customer feedback, and maintaining accurate CRM records. The ideal candidate possesses at least two years of customer service experience in a tech-related environment, excellent communication skills, and a customer-focused approach. A proactive attitude and comfort with CRM systems are essential for success in this fast-paced remote role. The interview process involves an initial phone call, a video interview, a final interview, and background checks.

Requirements

• Minimum of 2 years in customer service or client support, preferably within a tech, SaaS, or AI-focused environment
• Excellent written and verbal communication skills in English. Able to explain complex topics in a clear, concise manner
• Demonstrated ability to resolve issues professionally and empathetically
• Comfortable navigating CRM systems or platforms like Trello
• Capable of working independently, taking initiative, and managing multiple tasks in a fast-paced, remote work setting

Responsibilities

• Respond promptly to customer inquiries through various channels (email, chat, and voice), delivering knowledgeable, friendly, and solution-oriented assistance
• Diagnose problems, answer questions about AI products and services, and escalate technical issues to the appropriate teams while ensuring timely follow-up
• Guide users on how to use our AI tools and platforms effectively, providing tips and documentation where needed
• Record and report customer feedback to help drive product improvements and enhance overall customer experience
• Maintain accurate records of customer interactions, issues, and resolutions using our CRM system, ensuring data consistency and clarity for cross-team collaboration

Preferred Qualifications

• You enjoy helping people and solving problems
• You can break down technical language into simple terms
• You're highly organized and thrive in remote environments
• You’re curious about AI and motivated to grow within a future-focused company