Customer Service Representative

Summary

Join ABC Legal Services, a national leader in legal document filing, as a Customer Support Specialist! Based remotely in select states, you will address customer questions and issues, resolve problems, follow up with process servers, and ensure order completion. This role demands strong communication, problem-solving, and multitasking skills. You will manage high-volume phone calls and emails, document issues, and occasionally visit court dockets. The position requires 1-3 years of customer support experience and proficiency in various computer programs. ABC Legal Services offers a comprehensive benefits package including health, dental, vision insurance, 401(k), disability insurance, paid time off, and more.

Requirements

• High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone
• Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor and phone systems preferred
• Document manipulation experience
• Ability to read, write, and speak English
• Ability to transcribe information, review an order, investigate issues and implement solutions
• Ability to perform repetitive tasks with accuracy
• Ability to maintain a high level of work product in often stressful situations
• Ability to anticipate issues and circumvent them
• Ability to implement new processes and changes and improve performance
• Typing speed of at least 55 wpm

Responsibilities

• Respond to customer support tickets, including answering questions and resolving issues related to existing orders
• Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
• Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field
• Document issues in Confluence
• Visit court dockets for information on case filing and occasionally pull filed papers
• Perform other job-related duties as assigned

Benefits

• Health, Dental, Vision insurance
• 401(k)
• Disability insurance
• Employee assistance program
• Paid time off
• 7 Paid holidays
• 4 floating holidays
• Referral program