Customer Service Representative

Summary

Join our team as a Customer Service Representative and be the primary point of contact for our clients, ensuring a seamless and positive experience. This remote, full-time position offers flexible hours across three shifts. You will handle client inquiries, manage accounts, provide administrative support, and contribute to process improvements. The ideal candidate possesses 2-3 years of customer service experience, proficiency in CRM and support systems, and strong communication skills. We offer competitive compensation, professional development opportunities, and a flexible work environment.

Requirements

• 2-3 years of customer service experience, preferably in billing or tech-driven industries
• Proficiency in Customer Support Systems (e.g., Zendesk) and CRM tools
• Familiarity with Shopify
• Strong written and verbal communication skills
• Highly detail-oriented and organized
• Ability to stay calm and professional under pressure

Responsibilities

• Respond to customer inquiries via phone, email, and chat promptly and professionally
• Provide solutions to issues, escalating complex concerns when necessary
• Build strong client relationships through consistent follow-ups and support
• Monitor and update customer accounts for accuracy
• Assist in onboarding new clients and guiding them through company systems
• Support clients in navigating the tech-enabled communication platform
• Document interactions and feedback in the CRM system
• Collaborate with the operations team to address recurring issues
• Generate customer satisfaction and issue resolution reports
• Identify trends in client concerns and recommend enhancements
• Collaborate with departments to improve the customer experience
• Develop and refine internal SOPs for the Customer Service Department

Preferred Qualifications

• Startup experience
• Accounting Skills (Accounts Receivable)

Benefits

• 10 PTO days + 4 sick days
• Competitive Compensation
• Remote work
• Flexible work hours
• Professional Development: Access mentorship, training, and global networking opportunities