Bilingual Customer Service Representative

Summary

Join Substance as a Bilingual Customer Service Representative in Japan! You'll be the primary point of contact for customers, providing exceptional service in Japanese and English. Your main responsibility is assisting customers with inquiries, resolving issues, and improving their experience. This role requires fluency in both languages and excellent communication skills. We offer flexible remote work arrangements, paid time off, and career progression opportunities. If you're passionate about customer support and enjoy working with diverse clients, apply now!

Requirements

• Fluency in Japanese and English
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to work in a fast-paced environment and adapt to changing priorities
• Proficient in using computers and customer service software
• Positive attitude with a focus on customer satisfaction

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a professional and timely manner
• Assist customers with product information, order status, and troubleshooting issues effectively
• Maintain a high level of product knowledge to provide accurate information to customers
• Resolve customer complaints and issues efficiently, escalating complex problems when necessary
• Document customer interactions and feedback in our customer relationship management (CRM) system
• Collaborate with team members to ensure a seamless customer service experience
• Provide feedback and suggestions to improve customer service processes

Preferred Qualifications

• Previous experience in customer service or a related field is a plus
• Exposure to international markets and the opportunity to work with a diverse team

Benefits

• Flexible remote working arrangements
• Paid Time Off
• Career Progression