Customer Service Representative

Summary

Join our client, a premium haircare brand, as a fully remote Customer Service Representative! Deliver exceptional service to customers and salon clients across all communication channels. Respond to inquiries, handle returns and order issues, and track support tickets to resolution. Maintain the brand's reputation for care and reliability. Success involves fast, helpful responses, increased customer satisfaction, and efficient ticket management. Apply by completing the application form and recording a video showcasing your skills.

Requirements

• Excellent verbal and written English communication skills
• 1–2 years of customer service experience (e-commerce or retail preferred)
• Strong problem-solving skills and a calm, empathetic demeanor
• Comfortable using CRM or support tools
• Highly organized and able to follow through on tasks independently

Responsibilities

• Respond to customer inquiries via email, chat, and phone in a timely and professional manner
• Handle requests related to returns, exchanges, lost shipments, damaged items, or order issues
• Track open tickets and ensure proper resolution with warehouse or logistics teams
• Follow up with clients to confirm satisfaction and assist with reordering or upselling
• Document all interactions accurately within the CRM or ticketing system
• Escalate urgent or unresolved issues to appropriate internal teams

Preferred Qualifications

• Fast, clear, and helpful responses to customer issues
• Increased satisfaction scores and repeat purchases
• Zero open tickets older than 48 hours

Benefits

Fully Remote (Work from Home), 9 AM - 5 PM EST