Customer Service Representative

Summary

Join Rebag, a rapidly growing e-commerce company specializing in luxury resale, as a Customer Service Representative. You will be the primary point of contact for customer inquiries, handling phone calls, emails, and live chats. This role requires excellent communication and problem-solving skills in a fast-paced environment. Prior customer service experience, particularly in retail or e-commerce, is essential. You will collaborate with various teams to ensure customer satisfaction and contribute to Rebag's continued success. Rebag offers a supportive team environment, opportunities for growth, and a culture that values work-life balance.

Requirements

• At least 1 year of previous customer service experience in a rapidly changing environment - retail or eCommerce environment is ideal
• Process-oriented and high attention to detail, with a strong ability to prioritize tasks
• Perfect English in both verbal and written communications
• Previous experience handling customers in English
• Manage large amounts of incoming phone calls
• Strong communication skills with the ability to problem-solve under pressure
• Startup minded, positive, and a hands-on attitude
• Ability to multi-task in a fast-paced entrepreneurial environment
• Your resume must be English, otherwise it won't be considered

Responsibilities

• Answer all incoming customer service phone calls and emails in a timely manner
• Live chat with customers as requests come in
• Build relationships and engage with customers
• Identify customers’ needs – this includes but is not limited to clarifying customer information, order information, research & investigate customer issues and provide solutions/alternatives
• Act as a liaison between headquarters and different retail departments

Preferred Qualifications

Experience in Google Suite, Zendesk and Shopify are a plus

Benefits

• A team that believes in the mission and works hard to make the impossible possible
• Individuals who generate ideas to evolve the business
• An environment that strives in working efficient and respects your off-time to recharge for the next day
• Exponential amount of growth in the future