Customer Service Representative

Summary

Join Elevation Church's growing team as a self-motivated Customer Service Representative! You will provide exceptional customer experiences by educating customers and resolving issues through various communication channels. This role requires strong problem-solving skills, excellent communication, and the ability to navigate multiple software platforms. You'll proactively manage customer interactions, ensuring positive experiences and exceeding performance goals. The position offers a flexible schedule and a remote work option. We seek candidates with a positive attitude, a collaborative spirit, and a commitment to providing outstanding customer service.

Requirements

• Possess fluency in English
• Demonstrate excellent written and oral communication skills
• Be proficient in Microsoft Office (Word, Excel, Outlook, and PowerPoint) as well as Google Docs
• Be customer-focused and able to demonstrate mastery of customer service skills
• Have the ability to maneuver between multiple tasks

Responsibilities

• Proactively monitor and de-escalate situations involving unhappy customers by clarifying the information, communicating best next steps and providing solutions within 24-48 hours
• Respond efficiently and accurately to customers through showing EC cares, listening to their concerns and ensuring they have a memorable experience shopping with us
• Navigate knowledge based platforms within: AI Intercom, Company Website, Content Management System, ERP and Happy Returns
• Maintain strong attention to detail with ensuring accuracy in information provided and in recording customer details in order to maintain customer satisfaction and resolve issues effectively
• Demonstrate competency and initiative to meet and exceed the department metrics and individual performance goals
• Implement the appropriate use of software, databases, and tools to provide exceptional customer service within our DTC industry

Preferred Qualifications

• Have 1 year of Customer Service Experience
• Possess additional languages (Spanish, Mandarin, or French)
• Have experience with AI Intercom, Slack or other CRM software
• Have experience navigating websites/browsers and using chat software (ex./ Slack); quickly navigating between chat and other company tools such as our CRM and phone software

Benefits

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance