Remote Customer Service Representative

Summary

The job description is for a Customer Service Representative who will provide support to customers across multiple communication channels, embodying the company's core values while mastering the platform and product knowledge. The role requires excellent communication skills, problem-solving abilities, adaptability, self-motivation, and the ability to learn various tools. Benefits include full-time hourly compensation, company-sponsored health benefits, paid vacation, and company-sponsored training and development.

Requirements

• Familiar with interacting with customers in a fast-paced and multichannel environment
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and technical aptitude
• Ability to adapt to changing situations and handle multiple tasks simultaneously
• Self-motivated and able to work independently
• Ability to learn various communication and support tools including but not limited to Slack, Zoom, HelpScout, and ClickUp
• A passion for delivering exceptional customer experiences

Responsibilities

• Respond to customer inquiries and resolve issues across multiple communication channels
• Embody the School of Traditional Skills core values in all customer interactions
• Master the School of Traditional Skills platform and content, and stay up-to-date with product knowledge and process changes
• Use customer service skills, technical troubleshooting abilities, and available resources to identify and implement timely and appropriate solutions for customers
• Maintain individual performance relative to performance metrics, customer satisfaction levels, and quality standards
• Operate accurately and efficiently in a fast-paced work environment
• Work independently with discipline and motivation to succeed in a remote work environment
• Act as an advocate for our customers by reporting feedback and observations to the relevant teams

Benefits

• Full-time hourly compensation
• Company-sponsored health benefits package
• Competitive compensation, with annual reviews and merit increases
• Paid vacation
• Company-sponsored Training and Development