Customer Service Representative II

Summary

Join our team as a Customer Service Representative II and provide exceptional service to both internal and external customers. This role requires a highly motivated, service-driven individual with excellent problem-solving skills to handle customer inquiries via phone, chat, and email. You will provide technical support, troubleshoot issues, and contribute to special projects. The ideal candidate possesses 3-5 years of customer service and technical support experience, strong communication skills, and the ability to work independently. This position offers a competitive hourly rate.

Requirements

• Posses a strong understanding of the organizations products and services
• Provides a superior level of customer service to all of our external as well as internal customers
• Must have 3-5 years customer service experience
• Should have 3-5 years of moderately complex technical support experience
• Superb phone etiquette and customer service skills
• Very strong oral and written communication skills
• Ability to troubleshoot and resolve customer issues
• Ability to work under minimal supervision
• Detail oriented
• Must be a fast learner capable of learning and understanding TRC products and services
• Possess strong multi-tasking skills
• Ability to adhere to scheduling requirements
• Ability to be flexible with responsibilities and work schedules

Responsibilities

• Handle customer phone calls regarding their services in the upmost professional manner
• Support customers through online chat
• Respond to customer inquiries through support emails
• Provides moderately complex technical support to clients
• Provides a variety of complicated tasks
• Provide Webinar support for Live Continued Education courses
• Responsible for renewing existing customers services as well as new services
• Take part in detailed special projects as assigned by management
• Provides moderately complex troubleshooting
• Able to resolve issues with highly escalated customers in a professional manner
• Resolving the customers concerns during the first interaction

Preferred Qualifications

• Call center experience preferred
• Familiarity with customer care concepts within the healthcare industry is desired

Benefits

$20 - $22 an hour