Collections Specialist II

Summary

Join Meteor as a Collections Specialist II and contribute to flawless customer billing and timely payment collection. This remote (USA only) position involves managing outstanding accounts, processing Sales and Use tax filings, and supervising a team. You will be responsible for bi-weekly reporting, maintaining key performance indicators, and preparing metrics data. The role requires strong analytical and communication skills, proficiency in Microsoft Office, and previous collections experience. This is a full-time, exempt position offering a competitive salary.

Requirements

• Possess an associate degree from a college or university with a major in accounting or comparable training and/or experience
• Have knowledge of bookkeeping principles, methods, and practices
• Be proficient with Microsoft Office software including Excel, Word, and Outlook
• Have previous invoicing and/or collections experience; high volume performance preferred
• Possess strong analytical/critical thinking skills
• Have the ability to prepare clear and concise reports
• Have the ability to work under pressure while maintaining a high quality of work
• Have the ability to work independently
• Possess strong time-management skills and the ability to appropriately prioritize
• Have the ability to manage a variety of activities and functions simultaneously
• Possess strong customer service skills with the ability to promptly respond to requests and effectively manage difficult situations in a professional manner
• Have a keen eye for detail
• Possess excellent written and verbal communication skills
• Possess interpersonal skills
• Possess teamwork and collaboration skills
• Be dependable, punctual, and maintain a strong work ethic
• Have reliable transportation

Responsibilities

• Supervise and train those enlisted to assist in collections
• Provide bi-weekly reporting to Managing Directors on performance related to collections and accounts receivable, seeking assistance when needed
• Perform daily collections efforts to keep DSO within desired range
• Maintain or improve ineligibles as a percentage of sales based on seasonality
• Achieve Quarterly Metrics targets based off revenue forecasts
• Prepare and gather metrics data for team reporting
• Maintain and weekly update to the Meteor Showers report showing customer balances and payments expected with updated, relevant notes
• Perform job and customer reconciliations as required
• Perform payment resolution and problem-solving tasks on a regular basis
• Email collections actions and customer statements
• Verify and release (post) invoices to our accounting system
• Create special invoicing as necessary
• Process Sales and Use Tax filings monthly
• Update the checkbook
• Process the un-booked sales report (UBR)
• Participate in collateral and financial statement audits
• Provide cross functional training and assistance as needed
• Collaborate daily with internal and external customers

Benefits

• Medical, Dental, Vision
• Basic Life AD&D (100% employer paid)
• Short Term Disability (100% employer paid)
• Long Term Disability (Not employer paid)
• 401(k) + matching
• Supplemental Insurance
• Flexible Spending Account
• Paid Time Off
• Paid Parental Leave (8 weeks)
• 2 Volunteer Days
• 9 Company Paid Holidays
• Primary Caregiver Leave (40 hours)
• Employee advocates serving to sustain employee wellness in the workplace