Customer Service Representatives

Summary

Join Sutherland, a Great Place to Work certified company, as an Account Maintenance and Collection Specialist! Handle maintenance, collection, and liquidation activities for an assigned portfolio of accounts. You will manage customer inquiries, analyze payment history, and communicate account statuses. Work from home in Texas with flexible hours (Monday-Friday, 7AM-7PM). Receive competitive pay ($14/hour), benefits (medical, dental, vision), paid training, PTO, and additional incentives. Advancement opportunities are available, with 80% of frontline leaders promoted internally.

Requirements

• Excellent verbal and written communication skills and are a strong multitasker
• Strong attention to detail
• Drive to solve problems and meet goals
• Familiarity with Microsoft Office tools
• Experience in customer service
• High school diploma or equivalent
• Excellent Internet connectivity
• Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
• Hardwired internet access - wireless and/or satellite Internet Service Providers are not compatible with our systems
• Productive, quiet and distraction-free, secure place to work
• A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications

Responsibilities

• Handle maintenance, collection and liquidation activities for an assigned portfolio of accounts
• Handle a variety of customer inquiries
• Analyze payment history/notes
• Communicate statuses to customers

Benefits

• Competitive rate of $14/hour
• Medical, dental and vision benefits
• Paid training & generous PTO (be sure to ask about our new Global Flexible Vacation Policy!)
• Additional pay incentives as well as monthly rewards & recognition programs
• Advancement opportunities – 80% of our frontline leaders have been promoted from within
• Employee Discounts
• EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland