Customer Service Representative - German with English

Summary

Join our team as a Customer Service Representative and provide exceptional service to customers by collaborating with them to provide product information and resolve queries efficiently and professionally. Emphasize with customers, analyze their issues, and offer personalized solutions. Support our omnichannel service by communicating with consumers via phone, email, and social media. Develop a deep understanding of our client's products and services, and represent our company and values. This is a temporary, part-time position (20 or 40 hours/week) with a hybrid working model in Bratislava, Slovakia, offering a competitive salary and benefits package.

Requirements

• Fluent in the German Language: you’re confident communicating in German, both written and spoken
• English Communication: you’ll be working with an international team, so you need to be comfortable in English too!
• Customer Experience: a real passion for providing top-notch customer service in handling calls & emails, including challenging ones
• Excellent Organizational Skills: attention to detail
• Professional Attitude: to have a proactive approach to resolving any type of issue
• Commitment: dedication and a strong sense of teamwork
• Location & Eligibility: be eligible to work in Slovakia

Responsibilities

• Collaborating with Customers: to provide product information and resolve queries efficiently and professionally
• Empathising with Customers: analysing their issues and offering personalized solutions
• Support our Omnichannel Service: by communicating with consumers in multiple ways, such as via phone (inbound calls), email & various social media channels
• Be a Knowledge Expert: by developing a deep understanding of the products and services offered by our client
• Be a Brand Ambassador: by representing our company & values

Benefits

• Base salary of €1.456 per month (full time) or €729 per month (part time) in addition to
• 6,60 €/day meal voucher (132€/month)
• A commuting allowance of €50 per month (€600 per annum)
• Hybrid working model in an outstanding work location and facilities in our brand-new offices in Bratislava
• Please note, that if you are living further away and can't commute daily, we may be able to offer a remote working option (subject to location and distance from our office)
• Chill-Out Zone: Take a break with table soccer, table tennis, or even a gaming console!
• Multisport Card: Stay active with access to various sports facilities
• Employee Assistance Program: Free, confidential support on personal or work-related issues
• Office Snacks & Drinks: Free hot/cold drinks, plus snacks or fruits to keep you going
• Professional Development: Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment
• Engagement & Inclusion: Join best-in-class employee engagement programs that make you feel valued