Customer Service & Sales Representative

Summary

Join OneTouch Direct, a leading provider of contact center solutions, as a Remote Customer Service Representative! In this role, you will handle inbound customer inquiries, providing accurate information and effective solutions. You will need exceptional communication skills and problem-solving abilities. Prior customer service experience is preferred, and technical requirements include a Windows 10 PC with ethernet connection, USB headset, and webcam. OneTouch offers various benefits, including health care, life insurance, paid time off, training and development, and the opportunity to work from home.

Requirements

• High school diploma or equivalent is required
• Exceptional verbal and written communication skills
• Proficiency in using computer systems and applications, with the ability to navigate multiple platforms
• Demonstrated problem-solving capabilities and a commitment to delivering an outstanding customer experience
• Ability to maintain confidentiality and handle sensitive customer information with discretion
• Willingness to work in a remote environment with reliable internet connectivity
• A laptop or desktop PC (not a Mac, Surface, or Chromebook) with Windows 10
• Direct ethernet connection for internet access is mandatory
• USB headset (not wireless) featuring noise-canceling capabilities
• A functioning webcam (external or built-in) for video communication

Responsibilities

• Handle inbound calls from customers, addressing inquiries and resolving issues
• Provide accurate information regarding products and services offered by our clients
• Exhibit exceptional communication skills and maintain a patient demeanor while assisting customers
• Document all interactions and maintain comprehensive records of customer communications
• Collaborate with team members to enhance customer service delivery and efficiency

Preferred Qualifications

• A minimum of 1-2 years of customer service experience is preferred
• Experience in the contact center industry is advantageous

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development
• Work From Home