Finance & Billing Customer Service Representative

Summary

Join Henry Schein One as a Finance & Billing Customer Service Representative and provide exceptional support to customers regarding billing, payments, and financial inquiries. This remote, phone-based role requires resolving financial issues, documenting interactions in Salesforce, and collaborating with internal departments. You will manage escalated issues, process adjustments, and contribute to team onboarding. The position demands strong communication, problem-solving, and time management skills. The salary range is $15.75-$18.00 per hour, and the position is based in the Mountain Time zone.

Requirements

• High school diploma or equivalent; training or coursework in accounting or finance is a plus
• 2 or more years in finance, billing, or a customer service role
• Knowledge of financial systems such as Great Plains, NetSuite, and/or Salesforce
• Basic understanding of accounting principles and billing workflows
• Ability to work on the phone 100% of the time
• Excellent time management skills with a focus on accuracy and attention to detail
• Clear, professional communication skills
• Strong customer service and problem-solving abilities
• Effective multitasker, both independent and team-oriented

Responsibilities

• Respond to incoming calls and emails from customers with billing and finance-related questions, providing accurate and timely resolutions
• Manage and resolve escalated financial issues, including billing discrepancies, payment disputes, credits, and refunds
• Serve as a point of contact for financial inquiries, ensuring full ownership of the issue through to resolution
• Document all financial-related customer interactions in Salesforce to ensure accurate records of account history
• Monitor and respond to the Billing inbox promptly, creating and managing cases to ensure clear documentation and follow-up
• Collaborate cross-functionally with internal departments such as Accounting, Sales, Customer Experience, etc. to provide coordinated support
• Assist in processing financial adjustments, credits, and compensation in accordance with company policy
• Contribute to onboarding and knowledge-sharing for new Finance & Billing CSRs
• Participate in special projects and initiatives related to the department
• Adhere to financial compliance guidelines and ensure data accuracy in all transactions

Benefits

• Medical, Dental and Vision Coverage
• 401K Plan with Company Match
• Paid Time Off (PTO)
• Sick Leave (if applicable)
• Paid Parental Leave
• Short Term Disability
• Income Protection
• Work Life Assistance Program
• Health Savings and Flexible Spending Accounts
• Education Benefits
• Worldwide Scholarship Program
• Volunteer Opportunities