Customer Service Specialist

Summary

Join our team as a Customer Support Consultant and thrive in a multicultural and multilingual, fully remote work environment. Provide exceptional customer support via chats and emails, build positive customer relationships, meet team KPIs, and stay updated with cutting-edge technology. You will securely handle sensitive customer information, apply best customer happiness practices, maintain product knowledge, and communicate with developers and other departments. This role requires Chinese and English proficiency (B2/upper-intermediate), customer support experience, finance/economics/mathematics background, and analytical skills. A personal laptop and stable internet connection are also necessary. We offer a flexible schedule, paid training, good referral bonuses, and a supportive work environment.

Requirements

• Chinese and English both B2/upper-intermediate level
• Experience in a customer support role
• 2–3 years of experience with live chats and emails
• Finance/Economics/Mathematics or related qualification
• Interest in crypto or stock exchange
• Analytical and research skills
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Provide exceptional customer support via chats, and emails
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers’ sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client’s products and services
• Communicate with developers and other departments of various IT companies

Preferred Qualifications

• Experience in crypto/finance
• Experience with Salesforce or Zendesk

Benefits

• Flexible schedule
• Opportunity to work fully remotely
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development