Customer Service Support

Summary

The job is for a Technical Customer Support role at Protectus Technologies, a Slovenian company specializing in car security solutions. The role involves collaborating with the customer support team, identifying opportunities to improve support processes, optimizing customer support across various channels, and understanding customer pain points to offer solutions that meet their needs.

Requirements

• 2–4 years of Customer Service experience
• Strong English skills for clear and effective communication
• Technical proficiency
• Proficient in Google Docs and Google Sheets
• Familiar with the Zendesk support platform

Responsibilities

• Collaborate with the customer support team by addressing customer inquiries and resolving issues promptly
• Identify opportunities to improve our support processes and ensure a high level of customer satisfaction
• Seek ways to optimize our customer support across various channels, primarily Zendesk and email, and adapt based on feedback
• Understand customer pain points and offer solutions that meet their needs while adhering to company policies
• Work with other team members to enhance our overall customer service

Preferred Qualifications

• Excellent communicator
• Empathetic
• Eager to learn
• Self-motivated
• Humble and collaborative, with a positive attitude

Benefits

• Competitive Salary: Enjoy a monthly salary of $1,200 for this part-time role.*
• Global Work Flexibility: Work remotely from anywhere in the world
• Year-End Bonus: Receive a bonus at the end of the year if we achieve our goals