Customer Service Support

Summary

Join D-ploy, a leading IT and Engineering Solutions company with global operations, and become part of a dynamic international organization. We are seeking engaging, flexible, and solution-oriented individuals to provide exceptional customer service. The role involves responding to customer inquiries through various channels, offering support, and promoting services. You will work rotating shifts, maintain detailed records, and collaborate effectively within a team. We offer a flexible working model, including home office options, along with various benefits such as meal vouchers, performance-based bonuses, and opportunities for career growth.

Requirements

• Proficiency in computer operations and strong command of Microsoft Office tools
• Ability to effectively identify customer needs and propose appropriate solutions
• Strong organizational skills with the ability to prioritize tasks and manage time efficiently
• A proactive, client-focused approach with patience and clear communication abilities
• Team players who thrive in a collaborative customer service environment
• Native proficiency in Greek and a communicative level of English (written and spoken)

Responsibilities

• Respond to customer inquiries via phone, e-mail, social media, and live chat in a timely and professional manner
• Provide guidance and support to customers regarding service-related issues, ensuring their satisfaction
• Inform customers about current promotional events and service offerings
• Handle all inbound communication. No outbound or cold-calling required
• Work in rotating shifts to support market-specific business hours (morning: 09:00–17:45, afternoon: 13:15–22:00)
• Maintain accurate and clear documentation of customer interactions in internal systems

Preferred Qualifications

Residence in the Czech Republic is considered an advantage

Benefits

• Flexible working model, including the possibility of home office arrangements
• Meal vouchers and a comprehensive Benefit Card for everyday needs
• Performance-based bonuses that recognize and reward your contributions
• Daily engagement with international clients and colleagues, particularly through the use of English and other foreign languages
• Competitive referral bonus program for recommending qualified candidates
• A fair and people-centric work environment, supported by transparent corporate governance
• Regular team-building events, social activities, and wellness initiatives, including company gatherings and sports
• A clear path for career growth within a dynamic, multicultural, and multinational organization