Customer Services Agent

Summary

Join Gopuff, a company revolutionizing the instant needs industry, as a Customer Support agent. You will be part of a growing team, providing exceptional customer support through email and live chat, assisting stores across the UK, and contributing to process and system development. This 0-hour contract role requires flexibility, including weekend and evening availability, and the ability to work remotely within the UK. You will utilize platforms like Kustomer and UJET, embodying Gopuff's friendly and conversational brand voice. The role demands experience in customer service platforms, customer-facing roles, and comfort with technology and fast-paced environments. Gopuff offers an inclusive workplace and is committed to equal employment opportunities.

Requirements

• This role will require you to be fully flexible, and available evenings and weekends
• You have the right to work in the UK
• You have experience using Customer Service platforms to deliver live support to customers
• You have experience in customer facing roles, dealing with complaints where empathy and understanding is essential
• You are comfortable with technology and troubleshooting across multiple screens showing live orders
• You are comfortable working in a fast-paced, start-up environment

Responsibilities

• Answer tickets across email and live chat
• Provide live support to our stores across the UK, to help provide the best possible experience to customers
• Help us to build our processes and systems as we scale
• Deliver exceptional customer support using our CRM platform Kustomer and UJET
• Embody Gopuff’s tone of voice, and helping resolve their issues in real time
• Be required to work weekends and in shift patterns

Preferred Qualifications

• Speaking a second language is a plus!
• You are able to work remotely within the UK