Customer Service Agent

Summary

Join Jerry, a rapidly growing fintech startup, as a Customer Service Agent! You'll support our 4M+ customers by handling inbound calls, processing service requests (adding/removing vehicles, drivers, etc.), answering policy questions, and assisting with policy changes. This role requires multitasking, a passion for helping others, and strong communication skills. We offer competitive hourly wages ($18-21), comprehensive benefits (medical, dental, vision, 401k match), remote work options, and ongoing training. If you're eager to make a significant impact and work with a leading AllCar app, apply today!

Requirements

• You can multitask and manage multiple competing priorities
• You are passionate about helping others

Responsibilities

• Respond to inbound calls from existing customers
• Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc
• Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy
• Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation

Benefits

• Hourly wage: $18.00 - 21.00
• Medical, dental, vision insurance, 401K match
• Ability to work remotely (we provide work equipment)
• Ongoing training and mentorship from our leadership team