Customer Solutions Architect

Summary

Join dbt Labs as a Customer Success Architect and help customers maximize their dbt Cloud deployment. Partner with Sales Directors and Solutions Architects to monitor customer accounts, lead technical discussions, identify new data challenges, and showcase dbt Cloud solutions through demos and workshops. Drive customer satisfaction, renewals, and expansion. Act as the voice of the customer to improve product development. Based in Australia, you will work with APAC commercial and enterprise customers. This role requires a strong technical background, post-sales experience, and excellent presentation skills. The ideal candidate will have dbt certification and experience with ancillary tools.

Requirements

• 3+ years of experience in a post-sales role, such as a technical account manager or CSE, or as a data practitioner
• A solid technical background, with a firm understanding of modern data warehousing architectures, the analytics stack, and SQL proficiency
• High degree of comfort presenting to various stakeholders or audience, ideally with experience in an externally facing role
• Ability to operate in an ambiguous and fast-paced environment and think on your feet when engaged in customer conversations
• Desire to be part of a team, both as an active member of the Customer Solutions Architect team as we continue to evolve and improve how we work, and in your day-to-day work with Sales Directors and Solutions Architects
• Openness to travel. While we work in a remote first company, we value the power of in-person relationship building, both internally and externally, so a willingness to travel to external and internal events is required

Responsibilities

• Manage a portfolio of Commercial or Enterprise customers and proactively monitor the health of your accounts, product adoption, and utilization across your book of business to identify opportunities for potential expansion and churn or contraction risks
• Improve customer loyalty and retention through building and maintaining strong relationships with key technical stakeholders within customer accounts, and understanding their analytics needs and use cases to determine where dbt Cloud can help them achieve their goals
• Increase the value customers obtain from dbt Cloud through educating your customer base on new products and features as they are launched and on existing products and features that they may not be making use of
• Collaborate closely with Sales Directors and Solutions Architects on your accounts, building strong trust-based relationships and providing strategic input on the customer lifecycle and renewals processes
• Be the voice of the customer in product discussions, work with the team to improve the way we work together, and participate in other cross-functional activities
• Participate in the knowledge loop helping to improve our processes and assets and enabling others on the team
• Create and deliver external facing content through live events, blog posts, recorded tutorials, or other content

Preferred Qualifications

• Bonus points for dbt certification, prior dbt experience will be very helpful in this role
• Basic python competency and advanced SQL knowledge
• Have experience with ancillary tools, managing data infrastructure, APIs, etc

Benefits

• Unlimited vacation time with a culture that actively encourages time off
• Healthcare: A monthly allowance is included in your paycheck to support purchasing health coverage or other supplemental benefits — no reimbursement required
• Superannuation: Employer contributions made to your super fund in accordance with Australian requirements
• Generous paid parental leave
• Flexible monthly stipends for: Health & wellness
• Home office setup
• Cellphone & internet
• Learning and development
• Office space