Customer Solutions Consultant II

Summary

Join Ada, an AI customer service company, as a Customer Solutions Consultant II. You will leverage your technical expertise and consulting experience to help leading companies maximize their return on investment with Ada's AI platform. Collaborate with the sales team to ensure successful customer adoption and identify expansion opportunities. Guide customers through implementation, provide ongoing support, and foster long-term success. This role requires strong communication, presentation, and relationship-building skills, along with proficiency in APIs and SaaS platforms. The position offers a competitive salary and a comprehensive benefits package, including unlimited vacation, flexible work schedule, and professional development opportunities.

Requirements

• 2+ years of pre-sales/post sales engineering, and/or strategy/management/technology consulting experience
• 1+ years of experience in a customer relationship building role, such as Customer Success Manager
• Proficient in APIs and familiar with SaaS platforms (e.g., Shopify, Salesforce, Zendesk, Hubspot)
• Excellent communication and presentation skills, with the ability to effectively explain technical concepts to non-technical audiences
• Proven track record of developing and managing relationships with senior-level stakeholders will be required to maintain and develop technical champions across the table
• Technically and analytically curious, where you demonstrate the ability to be a perpetual learner and love to make new discoveries and improve the status quo
• Reliable and resilient team player with a start-up mentality able to deliver on your commitments whilst managing multiple competing priorities in a fast-paced constantly-changing environment

Responsibilities

• Lead discovery sessions with customers and prospects to uncover requirements and challenges and identify opportunities in their businesses
• Utilize your knowledge of APIs and SaaS platforms to address technical questions and provide solutions
• Deliver concise, compelling, value-based presentations (product demos, technical assessments, roadmaps etc.) to all levels of an organization, including C-suite (e.g. CTO, CMO)
• Build custom product demonstrations and sandboxes that capture the long-term value of Ada’s Automation-First strategy
• Scope and design integrations into customers' existing technology stack
• Support pre-sales meeting quarterly revenue goals through closing new business
• Support customers through their implementation and going live with our product
• Support post-sales retaining and expanding existing client accounts by delivering quarterly business reviews and identifying upsell opportunities
• Drive adoption and utilization of the platform with a focus on increasing automated resolutions for existing customers
• Collaborate with Product Management, Engineering, and Marketing to continuously provide feedback and improve Ada’s products and marketing

Preferred Qualifications

Generative AI implementation experience will be considered a strong asset

Benefits

• Unlimited Vacation: Recharge when you need to
• Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance
• Wellness Account: Empowering you to invest in your overall well-being and lifestyle
• Employee & Family Assistance Plan: Resources to support you and your loved ones
• Flexible Work Schedule: Balance your work and personal life
• Remote-First, In-Person Friendly: Options to work from home or at our local hub
• Learning & Development Budget: Invest in your long-term growth goals and skills
• Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience
• Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry
• Hands-On with LLMs: Enhance your expertise in leveraging large language models
• A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology