Customer Success Advisor

Summary

Join Booksy's global team and become a Customer Success Advisor! In this fully remote position, you'll resolve customer issues across various channels, provide product information, and propose tailored solutions. You'll thrive in a dynamic environment, solving problems creatively and prioritizing your work within ambiguity. The role requires at least two years of customer service experience, strong communication skills in Polish and English, and proficiency with various technologies. Booksy offers a range of benefits, including subsidized private medical care, a multisport card option, additional life insurance, and access to wellbeing resources.

Requirements

• Minimum 2 years of experience in customer service or working in a contact center, specifically handling inbound inquiries
• Strong knowledge of Windows, iOS, Android, ChromeOS, web browsers, and MS Office/GSuite
• Enjoyment in interacting with customers
• Excellent writing skills and a strong command of the Polish language
• Familiarity with communication and persuasion techniques
• Strong problem-solving and analytical abilities
• Quick learning ability
• Resilience under pressure and stress
• A focus on achieving goals
• Ability to quickly adapt to new situations
• Strong teamwork skills and a passion for collaborative work

Responsibilities

• Resolve customer issues during inbound contacts via phone, email, chat, and social media
• Make outbound contacts to customers to provide or obtain information needed to resolve issues
• Handle customer interactions in a way that ensures the highest number of issues are resolved on the first contact
• Provide customers with information on how Booksy Biz and Booksy for Clients work and their functionalities
• Inform customers about subscriptions, invoices, and payments
• Propose solutions tailored to the needs of customers within the scope of services provided by Booksy

Preferred Qualifications

• Experience in customer service within the tech industry
• Knowledge of English

Benefits

• This is a fully remote position, we take pride in being a globally distributed team
• Private medical care from Allianz health (subsidized by the company - various packages to choose from)
• Multisport card (voluntary and unsubsidized - various options to choose from)
• Additional life insurance from PZU (voluntary and unsubsidized)
• Pethelp (voluntary and unsubsidized)
• Online consultations with Psychologist Booksy (fully subsidized by the company)
• Wellbeing tools (Worksmile and Officevibe)
• Happiness Team initiatives